Last updated: May 2026
Modern Edu is committed to providing a high standard of education and service. We take all complaints seriously and aim to resolve them fairly, promptly, and transparently. This policy applies to all students, prospective students, and members of the public.
You may lodge a complaint about any aspect of your experience with Modern Edu, including course content or delivery, assessment processes or outcomes, customer service or communication, billing or payment issues, technical problems with the platform, privacy or data handling, or any conduct by Modern Edu staff or representatives.
To lodge a complaint, email hello@modernedu.com.au with the subject line "Complaint" and include your full name, the course title (if applicable), a description of the issue, the outcome you are seeking, and any supporting documentation. You may also submit a complaint by contacting us through the contact form on our website.
We will acknowledge your complaint within 2 business days of receipt. The acknowledgement will confirm we have received your complaint and provide a reference number for future correspondence.
We aim to resolve complaints within 10 business days. If more time is needed, we will inform you of the reason for the delay and provide an updated timeframe. During the investigation, we may contact you for additional information. You will be notified of the outcome in writing, including the reasons for the decision and any actions taken.
If you are not satisfied with the outcome of your complaint, you may request an internal review by emailing hello@modernedu.com.au with the subject line "Complaint Appeal" and your original reference number. Internal appeals will be reviewed by a senior member of the team who was not involved in the original decision. You will receive the appeal outcome within 10 business days.
All complaints are handled confidentially. Information about a complaint will only be shared with those involved in investigating and resolving it. Lodging a complaint will not affect your enrolment status, course access, or assessment outcomes.
We maintain records of all complaints, including the nature of the complaint, actions taken, and the outcome. These records are used to identify trends and improve our services. Complaint records are retained in accordance with our Data Protection Policy.
Nothing in this policy limits your rights under the Australian Consumer Law.
For complaints or feedback, email hello@modernedu.com.au.